Citizens Connect Helps Make Boston More Beautiful

blog by ONEin3 Intern Melissa Oliva

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The Citizens Connect app has helped make Boston more beautiful. This easy to use app was created by the Office of New Urban Mechanics and is the City of Boston’s award-winning effort to empower residents to be the City’s eyes and ears.

Citizens Connect is a cutting-edge, full-featured tool for enabling Boston residents to improve their neighborhoods by reporting issues directly to the city from the app. Users choose services ranging from damaged signs to potholes to litter. By adding a photo of the issue with the location and description, the report is automatically fed into the City’s work order system so that they can be tracked and assigned to service teams. Users can follow the status of their request by using the tracking number for each case. Once the issue is solved, the case becomes closed by the team that fixes the problem with a photo of the fix.

This app reinvents the Citizen-Government relationship. The app accounts for roughly 28% of all service requests throughout the city, increasing the total number of service requests by younger, renter residents who are usually underrepresented in reports submitted through traditional channels.

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